Terms of Service

These terms are between you and MOVRR, Luzacstraat 7 01 A, 3038 VT Rotterdam, Netherlands, KvK 93383738. Contact support@movrr.nl for the service and privacy@movrr.nl for privacy matters.

They apply to the rider app, movrr.nl and related consumer account services. They do not create an advertiser, employer, partnership or employment agreement. Any separately agreed business contract governs its own subject matter. The Privacy Policy explains processing and is not a request for blanket consent.

You must be at least 18 years old to use the rider service. Provide accurate information, use only accounts you are entitled to use, keep credentials secure and report suspected compromise promptly. You are responsible for your own misuse; you are not automatically liable for every unauthorised use regardless of fault.

Apple/Google sign-in depends on the relevant provider and release configuration. Do not share sign-in codes or use another person’s account. You may read the public legal pages without creating an account.

MOVRR records and assesses rides to provide history and calculate eligible points. Tracking depends on permissions, device operation, connectivity and GPS quality. Review your selected tracking mode before riding. Manual has no passive detection; Smart Prompt asks before starting a Standard ride; Automatic can start one after sustained cycling detection. Campaign/Boosted rides always require an explicit start.

Live distance, points, impressions and bonus estimates are provisional. Eligibility, verified movement, applicable rates/caps and settlement determine the final result. A ride may remain pending or fail verification. Do not create unsafe activity to meet a target. If a record or award appears wrong, contact support with the ride reference and request review.

MOVRR Points are loyalty units recorded in the platform, not a deposit account or a promise of cash payment. The displayed balance and transaction history reflect credits, redemptions and authorised adjustments. The available catalogue defines what a balance can be used for; no universal cash conversion or transferable value is promised.

Only eligible, verified and settled activity earns points. Campaign, promotional and referral awards apply only where actually offered and subject to their stated conditions. MOVRR may correct demonstrable errors or abuse after proportionate review, explain a material adjustment and provide a way to contest it.

These terms establish no general point-expiry period or automatic forfeiture of earned points on closure. Before irreversible account deletion, MOVRR must explain the consequences for your balance, pending requests and valid redemptions. Existing valid redemption obligations must be preserved and pending requests resolved according to their verified status, applicable offer terms and consumer rights. No cash conversion or automatic payout of unused points is promised. A change to future earning rates must not silently remove an existing valid entitlement.

A campaign may require eligibility, an application or opt-in, confirmation, an assigned route, an advertising accessory or other clearly displayed conditions. Availability and acceptance are not guaranteed. Review the conditions before participating; a Standard ride does not silently become a campaign ride.

Hot Zone eligibility depends on the relevant area, time window and verified activity. Bonuses, caps, accessory obligations and campaign reporting must be described for the actual offer. Impressions are calculated metrics, not a guarantee that a named person saw an advertisement. Follow separately disclosed return arrangements for supplied equipment; these terms do not invent a deposit or penalty.

Review the reward description, points cost, availability, provider, regional/age restrictions and expiry or use conditions shown for the specific offer before confirming. A request may reserve or debit points and pass through pending, fulfilment, cancellation, failure or refund states. The actual transaction status determines the outcome; tapping redeem is not proof of completed delivery.

Supported rewards can use a voucher, digital token or collection process. Keep redemption tokens private and follow the selected partner’s disclosed instructions. Contact support if a valid reward is missing, unusable or incorrectly charged, or to request cancellation. Cancellation and points restoration are distinct operations; neither a cancellation request nor a cancelled status proves that points have been restored. The applicable offer, verified fulfilment status and mandatory consumer law determine the remedy. These terms impose no blanket no-refund rule and do not promise self-service cancellation or cash reimbursement.

These terms do not introduce a paid subscription, cash payout, banking service or purchase of points. Additional conditions for any future paid product must be disclosed before an order, including applicable withdrawal rights and any lawful exception.

Publish only content you have the right to share. Community descriptions, meeting places, photos and public-facing profile information are visible to the feature’s audience; profile-photo URLs may be publicly accessible; Community cover images use authorized private delivery. Respect others’ privacy and do not publish their location or image without an appropriate basis.

You retain your rights in your content. You permit MOVRR to host, reproduce, format and display it only as needed to operate the features you select and address lawful obligations. This is not an unrestricted licence for unrelated advertising. Removal remains subject to necessary shared-record and legal obligations explained in the privacy notice.

MOVRR and its licensors retain rights in the app, brand and service materials. You may use them to access the service lawfully. Do not bypass access controls, distribute malware, scrape private information, spoof GPS, fabricate cycling, manipulate tokens or points, impersonate others, harass users or upload unlawful or infringing material. Statutory interoperability and other mandatory rights remain unaffected.

MOVRR may restrict misuse or insecure access using proportionate measures. Where lawful and practicable, we will explain a material restriction and allow you to challenge an error through support. Urgent protection of users or systems may require action before notice. Suspension is not automatic proof of fraud and is not a substitute for handling a deletion request.

Features can be unavailable or change. Material changes affecting an existing consumer entitlement require an appropriate reason, notice and the remedies applicable under mandatory law. These terms do not give MOVRR an unlimited right to change them retrospectively. An effective date and any necessary acceptance or termination option must accompany material contractual changes.

You can stop using MOVRR and request account closure through Account → Privacy & Security or the published contact route. Resolve or ask support about pending rewards, equipment and claims. Uninstalling the app does not close the account. See the Account Deletion and Data Rights notice; it does not guarantee that every production deletion prerequisite is already enabled.

Use reasonable care, lawful cycling and safe device handling. MOVRR must also exercise the care required by the agreement and applicable law. No clause excludes mandatory consumer protections, liability that cannot lawfully be excluded, or your right to an effective remedy. No blanket indemnity or nominal liability cap is imposed.

Send a complaint to support@movrr.nl with the relevant account or transaction reference. Dutch law applies to these terms. Consumers retain the mandatory protections of their habitual residence where applicable and may bring proceedings before any court available under mandatory jurisdiction rules.

If one provision is invalid, the remaining provisions apply to the extent lawful.

Safety comes before any reward: obey traffic rules and signs, use a roadworthy bicycle and required lights, respect pedestrians and other riders, and stop somewhere safe before operating your phone. Never speed, ride distracted, trespass or take an unsafe route to earn points. MOVRR is not an emergency service; contact local emergency services when needed.

Check battery, GPS permission and the selected tracking mode before setting off. Start a Manual or campaign ride while safely stopped; Automatic may start a Standard recording according to your chosen mode. Smart Prompt asks first. Finish the recording when appropriate and choose Manual if you also want passive detection off. A pause or closed screen is not a guarantee that all location processing has ended.

Ride honestly: no GPS spoofing, simulated journeys, motor-vehicle substitution, duplicate-account abuse, replayed routes or manipulation of verification, points or redemption codes. Report inaccurate results with the ride reference; do not alter evidence to force an award.

Review campaign boundaries, eligible windows, route and accessory instructions before joining. Keep advertising material lawful and safe and follow disclosed equipment-return arrangements. Avoid blocking roads, nuisance behaviour and unwanted solicitation; a campaign never overrides traffic rules.

For community rides, obtain permission for photos and shared personal information, use appropriate meeting places, respect other participants and report harassment or unlawful content to support@movrr.nl. Do not assume other riders are vetted or that an organiser provides professional supervision. Points depend on verification; pending estimates are not spendable awards.